Returns & Refunds Policy

13.1 Returns window

Customers can request a return within 2 days of delivery. Returns must meet the eligibility criteria below.

13.2 Eligibility

Returns are accepted only for defective, damaged, or incorrect items.

• Not eligible for return: opened capsules, promotional items, or sale items
• No exchanges are allowed for flavor swaps or other preferences

13.3 How to start a return

To request a return:

1. Contact us with your order number and details of the issue via email or WhatsApp
2. Await approval from our support team
3. Upon approval, return the item to the address provided by Coffee Tribe
4. Coffee Tribe covers return shipping costs for eligible returns

13.4 Refunds

• Refunds are issued to the original payment method
• Processing time: typically 7–10 business days after we receive the returned item
• Shipping fees are refunded only if the return is due to our error (e.g., defective or wrong item)

13.5 Exchanges

• Exchanges are not offered at this stage

13.6 Non-returnable items

The following items cannot be returned:

• Opened coffee capsules
• Promotional items
• Sale items

13.7 Contact

For returns or refunds, contact us:

• Email: coffeetribe.shop@gmail.com
• Phone / WhatsApp: +880 1339-904803
• Contact page: coffeetribe.shop/contact