Privacy Policy

12.1 Introduction

Coffee Tribe ("we", "us", "our") is an online e-commerce store based in Bashundhara RA, Dhaka, Bangladesh, providing premium coffee products to our customers. This Privacy Policy explains how we collect, use, share, and protect your personal information when you use our website coffeetribe.shop.

By using our website, you agree to the terms of this Privacy Policy and consent to the collection and use of your information as described herein.

12.2 Information we collect

We may collect the following personal information when you interact with our website:

• Name, email address, and phone number
• Delivery address and order details
• Information regarding payment method preference and payment information for tracking transactions (via bKash or Nagad)
• Any communication you send us, including inquiries, support requests, or feedback
• Marketing preferences if you opt-in to receive updates via email, WhatsApp, or SMS

12.3 How we use your information

We use your personal information for the following purposes:

• Processing and delivering your orders
• Responding to your inquiries and providing customer support
• Sending marketing communications, promotions, and updates if you opt-in (you can unsubscribe at any time)
• Improving our website and services
• Complying with legal obligations in Bangladesh

12.4 Sharing with third parties

We may share your personal information with trusted third parties only for purposes directly related to your orders:

• Payment processing via bKash
• Delivery services (e.g., Pathao)
• We do not sell or trade your personal information to third parties for marketing purposes
• We do not use analytics platforms or other third-party tracking services

12.5 Cookies and similar technologies

Our website uses essential cookies to provide a smooth shopping experience and remember basic preferences. You can manage or disable cookies in your browser settings. We do not use cookies for analytics at this stage.

12.6 Data retention

• Order and transaction information: retained for 7 years in compliance with Bangladesh tax regulations
• Marketing data: retained until you unsubscribe or opt-out

12.7 Security

We implement appropriate security measures to protect your information, including:

• Secure HTTPS connection for all website pages
• Secure handling of payment transactions via third-party gateway (bKash)
• No storage of full payment card details on our servers

12.8 Your rights

You have the right to:

• Access, correct, or delete your personal information
• Opt-out of marketing communications at any time
• Lodge a complaint with a supervisory authority in Bangladesh if you believe your privacy rights are violated

To exercise these rights, please contact us as described below.

12.9 Children

Our website is not intended for children under the age of 16. We do not knowingly collect personal information from children under 16.

12.10 Changes to this policy

We may update this Privacy Policy from time to time. The updated version will always be posted on our website with the new "Last Updated" date.

12.11 Contact

For questions about this Privacy Policy, please contact us:

• Email: coffeetribe.shop@gmail.com
• Address: Bashundhara RA, Dhaka, Bangladesh
• Contact page: coffeetribe.shop/contact